In-House Training
'Robyn, thank you for your session with my team when a major focus was looking for ways to streamline our paper and file management. We are now saving 20 - 30% of the large amount of time we used to spend every day looking for mislaid files. Multiply that by the 12 people in my team - that's a significant amount of time and money saved!' Paula Harris, Corporate and Special Risks, QBE, New Zealand.
This is where you really get top-class results and the most cost-effective training.
- Everyone is hearing the message at the same time
One of our clients is a large legal firm. We'd started with the partners, and then some weeks later their senior secretaries had a 1-day session. A year later they brought us back again, and asked that the secretaries and partners all be in the same room together, so they could work on their issues together.
Variations on this story have been experienced by client after client. It's all about speed of communication, and making sure the message isn't diluted through being heard at different times and in a different group.
- By listening to others and sharing solutions, sticky problems can often be solved very quickly
If senior people are working with the group, they often uncover inefficiencies they were unaware of. The Financial Controller in one rapidly expanding and very successful international company was shocked to realise, as he listened to a junior member of staff asking for help on a routine reporting task, that they were even still doing that task.
Suddenly, instead of focusing on how to improve the process, the question was asked, "Why are we collecting this data? Where does it go? Who uses the information? It may have been useful when we were a small company, but does this process still need to be done in the same way? Even if we continue part of the process, what short-cuts can we take?"
Within 5 minutes, a whole new way of looking at the problem was created, and the company saved significant time and money. If we hadn't all been in the same room, they'd possibly still be doubling up!
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You'll get a range of opinions and input from the participants, which adds to the richness of the intellectual capital and knowledge management of the group.
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As people talk, they start to understand some of the issues and requirements of other departments. This alone can generate huge ongoing savings of both time and money. It's very common to hear someone say, 'Oh, is that why you need...'
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A different level of networking and fellowship often evolves. Especially in a big organisation, it is not uncommon to meet a colleague for the first time in a training room.
- To get the very best results, include the manager or team leader. When they hear the same message they can follow up the learning in practical day-by-day reinforcement, either in team meetings, in one-on-one sessions, or as agenda items in regular staff meetings. It's not that the manager necessarily needs to know the information, but they do need to know their people's issues and concerns, plus be involved with the solutions that will have arisen from the training programme.
Please contact us if you'd like to discuss getting an in-house trainer for your organisation.
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