The acronym R.E.S.T.S. stand for Rules, Etiquette, Security, Time-Management and Systems. Software packages like Outlook have their own language, which is why the majority of HELP menus fail.
This recording assists you to understand the language of the programs you use everyday, and translate the jargon so it works for you.
Throughout the recording, suggestions are made that require you to change habits – so have the courage to try these out, and discover what a difference it makes to your life in "Outlookland".